Frequently asked
questions.
Everything about smart cleaning, privacy, supported devices and subscriptions — in one place.
Opti Cleaner analyzes your storage right on the device: it finds cache, temporary files, large videos, duplicates and similar photos, and shows exactly what can be freed. You see a preview of every file before anything is deleted.
Yes. Files removed with Opti Cleaner go to the app's trash for 30 days, so you can restore them at any time. Nothing is deleted without your confirmation.
No — scanning and cleaning run entirely on your iPhone. Internet is only needed for optional features like Speed Test and Wi-Fi security checks.
All processing happens locally on your device — your files are never uploaded anywhere. The app runs inside the iOS sandbox, and every deletion is confirmed by you first.
Once or twice a week keeps storage from piling up. Opti Cleaner can send a reminder when enough junk has accumulated for a worthwhile cleanup.
Any iPhone running iOS 16 or newer — that's iPhone 8 and up. The app is optimised to stay smooth on older devices too.
Free covers basic scans and cache cleanup. Pro adds PhotoSwipe, Secret Space, Security Center, and removes ads and limits.
Restart your device and make sure you're on the latest iOS version. If the problem persists, reinstall the app — and if that doesn't help, email us at [email protected].